FAQ
Straight answers
If something is missing, write to us and it gets added. We are not going to invent answers to things we do not know yet.
What is a credit?
Recognising one receipt usually costs 1 credit. Long or low-quality documents and premium models cost more — you are charged the actual AI cost, with a minimum of one.
What happens to credits I don’t use?
Monthly credits roll over on Extended (1 month) and Max (2 months); on Free and Restrict they reset. Credits bought as top-up packs stay valid for 12 months from purchase.
What is BYOK?
Bring Your Own Key: connect your own OpenAI, Anthropic, Google or Grok API key from Extended upwards. Recognition runs through your provider account, bills to you directly, and spends no credits.
Do you connect to my bank?
No — deliberately. There are no bank logins and no statement imports. FinTracks works from your receipts and the entries you make by hand.
What happens to my receipts?
They are sent to an AI provider for recognition and stored in your account next to the transaction, so you can always reopen the original. The list of subprocessors is in the Privacy Policy. Your data is never sold.
Will it read my receipts?
Honestly: we do not know yet. We are not going to publish a list of supported languages and countries before there is real data from real users. That is exactly what the free plan is for — five scans, no card, on the receipts you actually collect.
Can I get my money back?
Yes, within the terms of the refund policy linked in the footer.
Your receipts already know where your money goes.
We just read them. Five scans to find out, no card required.
Start free — 5 scans included